Frequently Asked Questions

Got questions? We've got answers. Check out our frequently asked questions to learn more about Bridge Social, our AI products for local governments and non-profits, and how we enable them to scale social services for communities. If you can't find what you're looking for, reach out to us directly.

Why is Bridge important for aging services?

Social services are more important than ever — especially for older adults — but the infrastructure supporting them hasn’t changed in decades. Services are still delivered through paper forms, phone calls, and in-person visits. That makes access difficult for the people who need help most — and creates a constant administrative burden for the local staff trying to support them. Bridge exists to relieve that pressure.
How does Bridge help people in my community?

Bridge helps older adults engage earlier, access more, and avoid crisis. Our platform has been designed for organizations to: Make it easier for older adults, families, and caregivers to access services. Older adults can easily get help through simple texting—no logins, no portals, no complicated phone trees. They can find information, register for events, or get assistance quickly and conveniently.
Do seniors really text?

Yes! Seniors do text — we’ve seen it firsthand. Check out our success stories where we share real insights.
How can Bridge benefit my organization?

We primarily work with Councils on Aging, Area Agencies on Aging, and aging-focused nonprofits, with plans to expand into broader government-funded community service organizations. Bridge reduces inbound calls and paperwork, automatically answers FAQs, supports benefit applications, tracks outreach, and reaches those who might not respond to emails or phone calls.